What we promise, and who we promise it to.

To you

• A fixed fare, quoted upfront. The same at 4am as at 4pm. No meter, no surge, no surprises.
• A real person on the phone. Every call and text answered by someone who can see your booking.
• A standby driver behind every booking, so a flat tyre is our problem, not yours.
• Flights tracked, so a late landing moves your pickup, never your price.
• A clean, calm car, kept for airport and long-distance passengers.
• Your details kept safe, used only for your journeys, as our privacy notice explains.

To our drivers and team

We pay our drivers every week, so the only thing that's ever late round here is the odd flight.

• Paid properly and on time: drivers weekly, and everyone we pay regularly for their time earns at least a living wage for where they live.
• Clear, fair terms in writing, with no surprises about who does what.
• Trained every year in safeguarding, and first-aid trained.
• A say in how we work: a team catch-up every month, and management a phone call away.

To Sussex

• Hybrid cars, no engine idling while we wait, and routes planned to save fuel.
• Paperless bookings and receipts wherever we can.
• Local suppliers first, from the garage to the printer, paid within 30 days.
• Our fair share of tax, paid in full in the UK, with no avoidance schemes.
• Everyone treated fairly, whoever they are, whether they're booking with us or working with us.

If we get it wrong

Tell us: ring 01903 331 333 or email contact@sussexairlink.co.uk. A real person will get back to you within 24 hours, say plainly what happened, and put it right.