Their journey.
Your peace of mind.

Door to the airport's assistance desk for Mum, Dad, Nan or Grandad. Never rushed, every bag carried, and you kept in the loop wherever you are in the world.

Tell us their date

Dear family,

H's dad and Dolly's mum are both getting on in years, and both live with health problems. So we know the worry. Will someone carry the cases? Will they be rushed? Will anyone wait with them?

We will. We'll arrive early, carry every bag, walk them all the way to the airport's assistance team, and message you at every step.

We'll look after them like they're our own. Because to us, they will be.

H & Dolly

A morning with Airlink Assist

This is what Margaret's flight to see her grandchildren looks like with us.

Night before

A friendly helloWe ring Margaret to say hello and confirm the time. Her son in Dubai gets the driver's name and photo.

08:30

The doorbell, not a hornWe help her lock up, check the passport twice and carry every case. Her frame goes in the boot; Margaret goes in the front.

09:35

Gatwick, at her paceWe park, walk in together and stay through bag drop. No rushing, no kerb, no "you'll be fine from here".

10:05

Handed over in personWe introduce her to the airport's assistance team, and only leave once she's settled.

A week later

Welcome homeWe wait with the assistance team, drive her home and carry the cases into the hall.

Sussex Airlink · WhatsApp

Hi James, all set for your mum tomorrow at 08:30 🌙19:02

With your mum now 🏡 Passport checked twice.08:41

Bags dropped and with the assistance team 🤝 She says to stop worrying.10:05

Thank you. I can finally breathe ❤️13:06 Dubai

🧡 Like our ownEvery driver is someone we'd trust with our own parents. First-aid trained and DBS-checked.

🐢 Never rushedExtra time at every pickup, every bag carried, every step at their pace.

🌍 Pay from anywherePay in any currency, from anywhere in the world. We'll send you a secure payment link, so they never have to think about it.

Fair and simple

The journey Our usual fixed fare from Worthing	£80	£120
Airlink Assist, each way Walked in, bags dropped, handed over. Parking included, with up to 90 minutes at Gatwick and 2 hours at Heathrow (it's a big place).	+£75	+£75
Meeting in arrivals A name board, inside the terminal	Included	Included

Folding wheelchairs and frames travel in the boot; our cars aren't wheelchair-accessible yet. Extra time beyond that is £40 an hour, and we'll always message you first.

Tell us about them

Their flight, their needs, and who to keep posted. We'll do the rest.

Tell us their date

Their journey.Your peace of mind.

A morning with Airlink Assist

Fair and simple

Tell us about them

Their journey.
Your peace of mind.